Privacy Policy

Effective Date: October 4, 2024
Business Name: Dronic Group
Website: https://dronicdigital.com

At Dronic Group, your privacy and the security of your personal data are extremely important to us. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website or engage with our digital services. By using our site or submitting personal data to us, you consent to the terms described in this Privacy Policy.

1. Scope of Policy

This policy applies to all users of our website, customers who engage our services, and individuals who contact us through any channel. It covers information we collect both online and offline, whether through our website, emails, forms, or conversations.

We comply with the Information Technology Act, 2000 (India), RBI guidelines for digital transactions, and globally recognized standards such as the GDPR principles for clients and visitors from outside India.

2. Information We Collect

We may collect the following types of personal and technical information:

Personal Identifiable Information (PII):

Full name
Email address
Phone number
Business name and address
Billing and payment details (processed via secure third-party providers like Stripe)
Communication history with our team

Technical Data:

IP address
Browser type and version
Device type and operating system
Date and time of visit
Pages visited, time spent, and referring URLs

Other Voluntarily Provided Data:

Form submissions
Survey responses
Testimonials or feedback
Uploaded files or project inputs

We do not collect sensitive personal data such as health, political beliefs, or biometric data unless explicitly required for a specific service and consented to by the user.

3. How We Use Your Information

We collect and process your data for the following purposes:

To provide and manage digital services
To send service-related emails, invoices, and updates
To respond to inquiries, support requests, and feedback
To improve website performance, user experience, and service quality
To maintain financial records and tax compliance
To comply with regulatory obligations or legal processes
To offer relevant content and updates (only if you’ve opted in)

We do not sell or rent your personal data to third parties.

4. Payment Information

We use secure and PCI-compliant third-party processors like Stripe to handle payments. Dronic Group does not store full card numbers or CVVs on our servers. All transactions are encrypted and processed through secure connections (HTTPS/SSL).

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and track usage. These may be used for:

Remembering your preferences
Analyzing website traffic and behavior
Improving security and performance
Retargeting ads (Google, Facebook, etc., where applicable)

You can control cookie settings in your browser. Please note that disabling cookies may limit certain functionalities.

6. Third-Party Sharing

We may share your data with:

Payment providers like Stripe or Razorpay (for processing payments)
Email and CRM platforms (e.g., Mailchimp, Zoho)
Legal, accounting, or IT service providers under NDA
Government agencies or legal authorities if required by law

All such sharing is strictly limited to the purpose of service delivery or regulatory compliance and governed by appropriate confidentiality agreements.

7. Data Storage and Security

Your data is stored on secure cloud servers managed by trusted providers with strict access controls, firewalls, and encryption mechanisms in place. We take all reasonable steps to:

Prevent unauthorized access, disclosure, or loss
Use industry-standard HTTPS encryption for web traffic
Regularly back up and audit our data systems

Despite our best efforts, no system is entirely immune to breaches. If a data breach occurs, we will notify affected users and authorities in accordance with applicable laws.

8. Retention of Data

We retain personal data for as long as it is necessary to:

Fulfill the purposes outlined in this policy
Comply with tax and accounting regulations
Defend against legal claims or audits

You may request deletion of your personal data at any time, subject to any legal or contractual obligations.

9. Your Rights and Choices

As a user, you have the right to:

Access the data we hold about you
Request correction or deletion of your information
Withdraw consent for marketing communications
File a complaint if you believe your data is being misused

To exercise any of the above rights, please contact us at Support@dronicdigital.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that a child has submitted personal information, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in laws, services, or technology. Updates will be posted on this page with a revised "Effective Date." Continued use of our services constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please contact us:

📧 Email: Support@dronicdigital.com