Refund Policy

Effective Date: October 10, 2024

At Dronic Digital Consulting, we strive to provide the highest quality digital services and ensure our clients are satisfied with our work. This Refund Policy outlines the terms and conditions under which refunds may be granted for the products and services offered on our website https://dronicdigital.com.

1. General Policy Overview

Our goal is to deliver excellent services that meet or exceed client expectations. Due to the nature of digital services and customized work, refunds are considered on a case-by-case basis and subject to the terms outlined in this policy.

Before requesting a refund, we encourage our clients to contact our support team at Support@Dronicdigital.com to discuss any concerns or issues. We are committed to resolving problems fairly and promptly.

2. Services and Products Covered

This refund policy applies to all digital consulting services, software products, subscriptions, training materials, and any other products or services offered by Dronic Digital Consulting.

3. Refund Eligibility Criteria

Refund requests will be considered only if one or more of the following apply:

• The service or product was not delivered as described or agreed upon in the contract or order confirmation.
• A technical issue or error on our part has made the service or product unusable or inaccessible, and we are unable to resolve the issue within a reasonable time.
• Duplicate payments or billing errors have occurred.
• Cancellation of a subscription or service occurred within the stipulated cooling-off period (if applicable).

Please note that refunds will not be provided under the following circumstances:

• Change of mind or client’s personal preference.
• Partial use or consumption of the service or product.
• Services or products delivered according to agreed specifications and timelines.
• Failure to provide required information or approvals from the client that delays the project.
• Dissatisfaction due to third-party services, platforms, or tools outside our control.

4. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at Support@Dronicdigital.com with your order or contract number, a detailed explanation of the issue, and any relevant supporting documents.
2. Review Period: We will acknowledge your request within 3 business days and may request additional information.
3. Assessment: Our team will investigate the issue and determine whether the refund request meets our eligibility criteria.
4. Decision and Communication: Within 10 business days of receiving all required information, we will notify you of our decision via email.
5. Refund Processing: If approved, refunds will be processed using the original payment method within 14 business days.

5. Partial Refunds and Credits

In some cases, partial refunds or service credits may be offered as an alternative to full refunds, particularly when:

• Part of the service was delivered satisfactorily.
• Additional work or corrections are agreed upon as a resolution.
• Subscription plans are cancelled mid-cycle.

6. Cancellation and Refund for Subscription Services

If you have subscribed to any of our recurring services or plans, you may cancel at any time. Refund eligibility for subscription fees depends on the timing of cancellation and the nature of the service:

• Within the cooling-off period: If applicable under local laws, a full refund may be granted if the cancellation is made within 7 days of the initial subscription.
• After cooling-off period: Refunds are generally not provided for partial periods; however, the subscription will be cancelled to prevent future billing.
• No refunds for services already rendered or downloads accessed.

7. Refunds on Third-Party Products or Services

If your purchase involves third-party products or integrations, refunds may be subject to the refund policies of those providers. Dronic Digital Consulting is not responsible for third-party refund disputes but will assist as reasonably possible.

8. Disputes and Chargebacks

We encourage clients to contact us directly to resolve any refund or service issues. Initiating chargebacks or payment disputes with your bank or payment provider without prior communication may result in service suspension and legal action.

9. Governing Law and Jurisdiction

This Refund Policy is governed by the laws of India, and any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts in India.

10. Amendments to the Refund Policy

Dronic Digital Consulting reserves the right to amend this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after amendments constitutes acceptance of the revised policy.

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Contact Information

If you have any questions regarding this Refund Policy or need assistance, please contact:

• Email: support@dronicdigital.com